Waikiki Shopping Plaza Review - RUDE service

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We are Swiss Tourists and own a Convention and Event Planning business in Geneva. We have travelled all over the world, and love Hawaii.

We believe in top class and service and very shocked at service in Waikiki What we saw at Waikiki Shopping Plaza on 2250 Kalakaua Ave, has changed our minds about hosting meetings at the Sheraton Waikiki. Not one but 3 members of our group were harassed by the security at Waikiki Shopping Plaza for "Laughing too loud" ?? This black security guard raised his eyebrows and tilted his head as if disapproving our enjoyment of our travels and vacation. This black and bald security guard at Waikiki Shopping Plaza, looked at us like disapproving pet owners when dog make a mess.

We were just having coffee and cleaned our own Starbucks tables, before we sat down. So we were helping to keep this place clean. We were told by the Concierge at the Sheraton Waikiki, to report our treatment there as well as at the SKYY bar where we went for drinks. We were told these two building owned by the same property Management.

How you say, not ALOHA service here. WE felt like we were there for THEIR PLEASURE and just TOOLS to be used by Waikiki Shopping Plaza. Will report to Hawaii Visitors Bureau of our treatment at Waikiki Shopping Plaza on Kalakaua Rd.

High prices, RUDE service from Security and Management. Customers treated like servants.

Product or Service Mentioned: Waikiki Shopping Plaza Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Let the company propose a solution.

I didn't like: Security guard attitude, Management at skyy bar.

Comments

Anonymous
#1608604

We understand from the locals that Skyy waikiki is owned by the same people as Waikiki Shopping Plaza. We had a pleasant experience at Skyy for happy hour.

Our observations and personal experience of Waikiki Shopping Plaza, was extremely unpleasant. Language issues with the shop owners or retail clerks. A security guy in a blue uniform kept looking at us with his head slanted like we were ruffians because we were having a good laugh. We walked a long Way from the Hilton Village to Waikiki shopping Plaza and truly believe the employees there have lost Hawaii’s famous ALOHA spirit.

The bald security guy was there again on Friday evening at Skyy, with a cheap suit and an an arrogant attitude, that reflects his occupation as a bouncer and station in life. One of the Yanks we were with said that bald security guy is famous in waikiki for being both an “Uncle Tom” and an “Uncle *** The security at Waikiki Shopping Plaza has a serious attitude and could use some manners, Is this what is known as an overseer mentality from the plantation days of old Hawaii?? That bald security guy and his equally poorly dressed minions, with the cheap suit or a blue shirt and a $2 tin badge, has the plantation overseer attitude down, with his head cocked to one side and walking around like he owns the place ( NOT ! ) ...versus an hourly job with a dead end future.???

The owners of the establishment could well do to train his employees to reflect their station in life. Paying customers for Skyy and Waikiki Shopping Plaza deserve a better experience than we experienced from the attitude, guard dog mentality, an service that lets face it..is an hourly job for uneducated people with few prospects for advancement. America is a great place, just not the best shopping and coffee experience at Waikiki Shopping Plaza with untrained and uneducated staff worthy of a finer establishment.

Shame on the owners. Waikiki Shopping plaza with language, security guard attitude, and smell of old food is not worth the time , even to stop to browse or coffee.

Anonymous
#1584615

Sky Waikiki - Revolving Bar and Restaurant. Same owners as Waikiki Shopping Plaza and management with attitude, clients at SKYY Waikiki -revolving bar are known as " trying a little too hard to be seen as hip" - wannabe's from a different century.

Los Angeles is Cool, Sydney is cool - Sky bar in waikiki ?

Flip flop casual with a cheap suit on uneducated staff and security. Did these security guys really buy their suits at men's warhorse or salvation Army???

Waikiki Shopping Plaza Reviews

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1.3
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Customer service
Price Affordability
Product or Service Quality

We checked out the reviews online before we visited Hawaii from Europe. The reality of the shopping experience at Waikiki Shopping Plaza, or variety of stores, did not match the reviews on Facebook.

Shoppers beware - the Starbucks coffee tables At Waikiki Shopping Plaza were filthy. As you walk into the main entrance, filthy Starbucks tables greet you, followed by 2 sales reps for a vacation club that told us we do not qualify because we are from Europe!! Very UNWELCOMING experience at Waikiki Shopping Plaza. The blue uniformed, bald headed security guard at Waikiki Shopping Plaza, was busy flirting with the shop assistants, while we were trying to ask the assistants questions.

This bald headed security guard actually scowled at us when we were trying to get the retail assistants attention. Wow, sorry to interrupt the security guard's flirting time. Did not realize we were intruding on his social life while he was at work!! This security guard's attitude towards us, plus the overall lack of merchandise at Waikiki Shopping Plaza, lead us to write this review about our frustrating experience and wasted our vacation time at Waikiki Shopping Plaza The shops merchandise seem to cater to many Japanese clients, so if you are a Caucasian you may not find the size or variety that suits your lifestyle.

The Japanese restaurants - "food court" at the basement level was not open, and the whole 3 floors of space we toured seemed empty except for the restrooms!! The reviews on Facebook, atached in the photo below, has glowing reviews. But suspicious that not one review shared what they bought, or what store they like, but spoke in general of the building instead? IS this a social media company hired by Waikiki Shopping Plaza?

What did these reviewers buy at Waikiki Shopping Plaza?

No one shared what they bought at Waikiki Shopping Plaza!! Phony reviews to draw unsuspecting tourists into Waikiki Shopping Plaza???

Product or Service Mentioned: Waikiki Shopping Plaza Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $3000.

Preferred solution: Let the company propose a solution.

I liked: Convenience of location.

I didn't like: False promises and security guard attitude, Facebook reviews seemed fake.

  • Facebook Reviews

Comments

Anonymous
#1608642

Smart Locals dont visit Waikiki Shopping Plaza. Mostly for Japanese visitors or that noodle place downstairs that smell like fish.

High Rent low traffic. Retailer nightmare. Luck you only visiting or parking, otherwise you may think bad and rude service is the norm.

Not true. Bad service only at Waikiki Shopping Plaza and language challenged retailers.

Anonymous
#1402783

Facebook reviews on Waikiki Shopping Plaza are fakes - those who post likely didnt even shop there. IF so, what did they buy?

IF they did buy - why in the world would they buy at Waikiki Shopping Plaza?

Much better quality and prices at Duke's Lane, Royal Hawaiian or Ala Moana Shopping Center. Please vote with your feet.

Better coffee than Starbucks at Waikiki Shopping Plaza across the street at Island Cafe, better service and there is no sulking security guard in a blue shirt staring at you when you are having too much fun?

The tall bald security guard there is guarding a tomb of the "Unknown Shopper" at Waikiki Shopping Plaza. Stabbings and thieves lurk around Waikiki Shopping Plaza.

Waikiki Shopping Plaza is a graveyard compared to Royal Hawaiian Shopping Plaza or Ala Moana.

Anonymous
#1382621

Beware of the streets that are around Waikiki Shopping Plaza such as Royal Hawaiian, Seaside. There have been a lot of stabbings in Waikiki in October 2017, no need to be around that area or for that matter anywhere near Waikiki Shopping Plaza.

Security at Waikiki Shopping Plaza is useless as you can tell with the stabbings, search online for details. Security are more interest in that lousy Skyy Bar at Waikki Business and Shopping Plaza.

Anonymous
#1376845

Looks like local residents have experienced the unpleasant demeanor and attitude at "Waikiki Shopping Plaza". They have a "spend money at Waikiki Shopping Plaza - Customers exist for out Tenants attitude" - classic Plantation Mentality they call that on the islands.

I went to graduate school at UH-Manoa in social studies, and Waikiki Shopping Plaza has NO ALOHA at all!! Tourists from Australia and Europe - stay away from Waikiki Shopping Plaza, visit Ala Moana Shopping Center instead for a better experience.

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