We checked out the reviews online before we visited Hawaii from Europe. The reality of the shopping experience at Waikiki Shopping Plaza, or variety of stores, did not match the reviews on Facebook.
Shoppers beware - the Starbucks coffee tables At Waikiki Shopping Plaza were filthy. As you walk into the main entrance, filthy Starbucks tables greet you, followed by 2 sales reps for a vacation club that told us we do not qualify because we are from Europe!! Very UNWELCOMING experience at Waikiki Shopping Plaza. The blue uniformed, bald headed security guard at Waikiki Shopping Plaza, was busy flirting with the shop assistants, while we were trying to ask the assistants questions.
This bald headed security guard actually scowled at us when we were trying to get the retail assistants attention. Wow, sorry to interrupt the security guard's flirting time. Did not realize we were intruding on his social life while he was at work!! This security guard's attitude towards us, plus the overall lack of merchandise at Waikiki Shopping Plaza, lead us to write this review about our frustrating experience and wasted our vacation time at Waikiki Shopping Plaza The shops merchandise seem to cater to many Japanese clients, so if you are a Caucasian you may not find the size or variety that suits your lifestyle.
The Japanese restaurants - "food court" at the basement level was not open, and the whole 3 floors of space we toured seemed empty except for the restrooms!! The reviews on Facebook, atached in the photo below, has glowing reviews. But suspicious that not one review shared what they bought, or what store they like, but spoke in general of the building instead? IS this a social media company hired by Waikiki Shopping Plaza?
What did these reviewers buy at Waikiki Shopping Plaza?
No one shared what they bought at Waikiki Shopping Plaza!! Phony reviews to draw unsuspecting tourists into Waikiki Shopping Plaza???
Review about: Waikiki Shopping Plaza Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $3000.
Preferred solution: Let the company propose a solution.
I liked: Convenience of location.
I didn't like: False promises and security guard attitude, Facebook reviews seemed fake.