Customer service
Price Affordability
Product or Service Quality

We checked out the reviews online before we visited Hawaii from Europe. The reality of the shopping experience at Waikiki Shopping Plaza, or variety of stores, did not match the reviews on Facebook.

Shoppers beware - the Starbucks coffee tables At Waikiki Shopping Plaza were filthy. As you walk into the main entrance, filthy Starbucks tables greet you, followed by 2 sales reps for a vacation club that told us we do not qualify because we are from Europe!! Very UNWELCOMING experience at Waikiki Shopping Plaza. The blue uniformed, bald headed security guard at Waikiki Shopping Plaza, was busy flirting with the shop assistants, while we were trying to ask the assistants questions.

This bald headed security guard actually scowled at us when we were trying to get the retail assistants attention. Wow, sorry to interrupt the security guard's flirting time. Did not realize we were intruding on his social life while he was at work!! This security guard's attitude towards us, plus the overall lack of merchandise at Waikiki Shopping Plaza, lead us to write this review about our frustrating experience and wasted our vacation time at Waikiki Shopping Plaza The shops merchandise seem to cater to many Japanese clients, so if you are a Caucasian you may not find the size or variety that suits your lifestyle.

The Japanese restaurants - "food court" at the basement level was not open, and the whole 3 floors of space we toured seemed empty except for the restrooms!! The reviews on Facebook, atached in the photo below, has glowing reviews. But suspicious that not one review shared what they bought, or what store they like, but spoke in general of the building instead? IS this a social media company hired by Waikiki Shopping Plaza?

What did these reviewers buy at Waikiki Shopping Plaza?

No one shared what they bought at Waikiki Shopping Plaza!! Phony reviews to draw unsuspecting tourists into Waikiki Shopping Plaza???

Product or Service Mentioned: Waikiki Shopping Plaza Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $3000.

Preferred solution: Let the company propose a solution.

I liked: Convenience of location.

I didn't like: False promises and security guard attitude, Facebook reviews seemed fake.

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Facebook reviews on Waikiki Shopping Plaza are fakes - those who post likely didnt even shop there. IF so, what did they buy?

IF they did buy - why in the world would they buy at Waikiki Shopping Plaza?

Much better quality and prices at Duke's Lane, Royal Hawaiian or Ala Moana Shopping Center. Please vote with your feet.

Better coffee than Starbucks at Waikiki Shopping Plaza across the street at Island Cafe, better service and there is no sulking security guard in a blue shirt staring at you when you are having too much fun?

The tall bald security guard there is guarding a tomb of the "Unknown Shopper" at Waikiki Shopping Plaza. Stabbings and thieves lurk around Waikiki Shopping Plaza.

Waikiki Shopping Plaza is a graveyard compared to Royal Hawaiian Shopping Plaza or Ala Moana.


Beware of the streets that are around Waikiki Shopping Plaza such as Royal Hawaiian, Seaside. There have been a lot of stabbings in Waikiki in October 2017, no need to be around that area or for that matter anywhere near Waikiki Shopping Plaza.

Security at Waikiki Shopping Plaza is useless as you can tell with the stabbings, search online for details. Security are more interest in that lousy Skyy Bar at Waikki Business and Shopping Plaza.


Looks like local residents have experienced the unpleasant demeanor and attitude at "Waikiki Shopping Plaza". They have a "spend money at Waikiki Shopping Plaza - Customers exist for out Tenants attitude" - classic Plantation Mentality they call that on the islands.

I went to graduate school at UH-Manoa in social studies, and Waikiki Shopping Plaza has NO ALOHA at all!! Tourists from Australia and Europe - stay away from Waikiki Shopping Plaza, visit Ala Moana Shopping Center instead for a better experience.

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